Guest Information

Arrival and departure

We warmly welcome you on the day of arrival. Your room is available from 11:30 a.m. On the day of departure, your room should be vacated for cleaning from 11:00 a.m. If you need the room a little longer, please contact reception.


If you need a doctor, we will be happy to help you. Should the reception not be occupied, or. In an emergency you can reach the emergency number: (0) 112.

Allergy-friendly bed linen

If you have allergies and require special bed linen, we will be happy to provide them on request. Please let us know. It is best to do this when you make your reservation or when when checking–in.


you will find the Rheinapotheke (100m) in Schlüsselstrasse or the Friedolinapotheke (700m) in Müllheimer Strasse.

Wake up

Please order your wake-up call at reception.


At the reception we have an information folder ready for you. We would be happy to provide you with further information.

Baby cot, Baby monitor & Baby bottle warmer

We will be happy to provide this to you on request. The baby changing and nursing area can be found in the main building on the first floor.


We are happy to lend you an iron and ironing board. Upon request, we will iron your clothes for you. You can get more information at the reception.


There is a lot to see in Neuenburg am Rhein and nice little shops that have a good range of goods and of course look forward to your visit.

The main shopping street starts right in front of our hotel (Schlüßelstraße) across the Rathausplatz to Müllheimer Straße.


You can connect the laptop you have brought with you to the Internet using the “Krone” WLAN throughout the house.

„Concierge “

Even if we don’t normally use this “noble word” to express it: We are happy to help you as much as possible – even with unusual problems. Ask us and we will try to fulfill your wishes.


We would be happy to provide you with a phone during your stay. You can use it to make external calls through the reception desk.

You can be reached from outside at 07631/7039 – xx, where xx stands for the code of your telephone


can be found in a cozy atmosphere in the small, well-stocked shops in the immediate vicinity.


We offer lunch and dinner in our restaurant. 11:30 a.m. to 2:00 p.m. and 5:30 p.m. to 9:00 p.m.

Express Check–Out

So that nothing can stop you in the morning: Talk to our reception in the evening and clarify everything in advance. Even if you just put the key on the counter when you leave: We hope that you enjoyed your stay with us and wish you a good trip. See you soon!


note the designated escape routes. Do not use the lift. In an emergency, call the fire brigade: (0) 112 and leave the building immediately.


We provide a bicycle garage for the bicycles you have brought with you.
The city of Neuenburg am Rhein offers e-bikes for guests to borrow. We would be happy to help you here.

Breakfast buffet

from 7:00 a.m. to 9:30 a.m. Feast to your heart’s content at our rich breakfast buffet. However, if you take something with you, we will have to charge you for it. Thank you for your understanding.

Do you want to have breakfast sooner or later? To do this, contact the reception.

Hair stylist

We will be happy to give you the addresses of the local salons so that you can get an appointment at short notice.


are in all rooms. We ask you to turn down the volume late at night. Keyword “room neighbors” :-).


we are happy to rent it to you. However, if you do not use a garage, we advise you to remove any visible valuables from the vehicle.


We would be happy to find out how satisfied you were with our performance. You can tell us personally using the satisfaction cards in your room or at www.Krone–

If you leave us your contact details here, we can get in touch with you. The Waidele family also reads, discusses and corrects messages that are not named as necessary.

We are also very happy to receive praise 🙂

Guest book

lies in the reception. We look forward to a personal dedication from you.

Luggage service

We are happy to bring your luggage from your car to your room and back. Please let us know briefly at reception. We also store your luggage for you on the day of arrival and departure.


To protect the environment, please hang up towels that you want to use again. Towels lying on the floor are replaced with fresh ones every day.


those who are well behaved may be brought along. Price per night: 5 €


are available from reception and the local tourist office.


Our free WLAN “Krone” is available throughout the house.

Please note that the use of our internet access is only permitted within the framework of the applicable laws and regulations.

Every day

we are happy to be there for you

Children’s playground

is located in the courtyard, right next to the garden terrace.


Church services Catholic Church:
Saturday evening mass at 7 p.m.
Holy Mass on Sundays at 10:15 a.m.

Service of the Protestant Church:
Sundays 10:00 a.m.

Pillows & blankets

Additional pillows and blankets are available from reception.


We will make copies for you at reception. It is also possible to scan documents and send them to you by email.


reward yourself and let the cosmetic studio Bettina Rudolf or the cosmetic shop Marion Kaufmann

Charging (cell phone, bike & car)

Chargers for the most popular mobile phone brands are available for loan at reception.

You can charge your electric car overnight at our 220V sockets. Please contact us. There is also a power connection in the bicycle garage.


Magazines can be found at the reception.

You will find our “guest library” in the main building on the first floor.

There is a “give and take” rule here:
Leave your readings there and take another book with you.


some rooms have a minibar. You will find mineral water in all rooms. We will be happy to serve you more drinks in your room.

Sewing utensils

If necessary, we will have sewing utensils ready for you at reception.

Parking facilities

are located around the “Krone”.


You are welcome to pay the hotel bill the evening before your departure in order to save valuable time in the morning.


we kindly ask you to report technical defects or repairs to reception. We will endeavor to correct these deficiencies immediately.


All hotel rooms are non-smoking. Some rooms are equipped with a “smoking balcony”.

According to the law, smoking is also prohibited in the guest rooms. We offer smoking areas in front of and behind the house.


We offer cleaning and laundry services. Please put the laundry in the laundry bags that are picked up by the housekeeper every day. (Shirts € 3, trousers € 3, small items € 0.50)

The laundry is returned daily. In the case of cleaning textiles, the return takes 2 to 3 days.

See also: ironing or shoes


If you come home later than 10:00 p.m., we ask you to take your room or house keys with you. The restaurant entrance door also serves as the night entrance to the main building.


A shoe shine machine is available on the first floor (stairwell near the restaurant) to clean your shoes.

We are happy to provide you with shoe cleaning utensils at reception.

Sleep comfort, blankets, pillows

There is an additional blanket at your disposal in the wardrobe. If you would like more blankets or pillows, please contact the reception.


We would be happy to provide you with a phone during your stay. You can use it to make external calls through the reception desk.

Gas stations

Shell and a free petrol station can be found on Müllheimer Straße. (At the traffic lights in front of the “Krone” left, then always straight ahead. The ESSO-Tankhof is outside. At the “lower roundabout” straight ahead, and then follow the priority road.


we can order it for you on request or you can of course also call Taxi Grether personally on +49 7631 72300.

Forgotten little things (everyday items and hygiene items)

available at the reception.


Upon request, you can receive the city of Neuenburg am Rhein’s calendar of events at reception.

Laundry service

Please contact the reception if you would like to use the laundry service during your stay.

Change of linen

If you wish, we will change your bed linen every day. Please inform the receptionist about this.

Towels lying on the floor are also changed daily.


are your personal supervision. There is no liability for theft in the room! However, if you wish, we can keep your valuables in our safe.

Wake up

If you wish, we will wake you up by phone.


You can find our hotel at


The room billing can be done the evening before your departure or on the morning of your departure from 7:00 a.m. We prefer to accept cash or Maestro / GiroCard (with PIN). We also accept VISA, Master Card and American Express.

Extract from the menu for the room service newspapers

The current “Badische Zeitung” and “Die Oberbadische” are available in the breakfast room.


We thank you for coming and hope that you feel comfortable with us. If you have a request or a special request, please let us know, we will be happy to help.